Refund & Cancellation Policy

Last Updated: September 8, 2026

At FitYouu, we are committed to providing a reliable and professional weight-management and healthcare experience. This Refund & Cancellation Policy explains the circumstances under which payments may be cancelled, refunded, or considered non-refundable.

By booking a consultation, purchasing a product, or using any paid service through FitYouu, you agree to the terms of this policy.

1. Consultation Cancellation

If you have booked a consultation with a healthcare professional and need to cancel or reschedule your appointment, please contact FitYouu as early as possible.

Requests made sufficiently before the scheduled consultation may be eligible for rescheduling or refund, subject to the applicable service terms.

If a consultation has already taken place, the consultation fee will generally be non-refundable.

2. Missed Appointments

If you do not attend a scheduled consultation without providing prior notice, the consultation may be treated as a completed service.

In such cases, the consultation fee may not be refundable.

FitYouu may, at its discretion, allow you to reschedule the appointment subject to availability and applicable charges.

3. Medical Consultation Does Not Guarantee Prescription

Payment for a medical consultation does not guarantee that a particular medicine, treatment, dosage, or weight-management program will be prescribed.

A qualified healthcare professional will determine whether a treatment is appropriate based on the information provided and the individual’s medical circumstances.

If a healthcare professional determines that a particular treatment is not appropriate for you, the consultation itself will generally remain a completed service and may not be refundable.

4. Prescription Medicines and Healthcare Products

Due to the nature of prescription medicines and healthcare-related products, orders may be non-refundable once they have been dispensed, prepared, packed, shipped, or delivered, except where a refund or replacement is required under applicable law.

Medicines should not be returned for resale or reuse once supplied to a customer.

If you receive a product that is damaged, incorrect, defective, or otherwise affected by a fulfillment issue, please contact us as soon as possible with the relevant order details.

5. Damaged or Incorrect Products

If your order arrives:

  • Damaged

  • Incorrect

  • Incomplete

  • Tampered with

  • With a packaging or fulfillment issue

please contact FitYouu promptly after delivery.

We may request photographs, order details, packaging information, or other reasonable evidence to assess the issue.

After verification, we may provide an appropriate resolution, which may include:

  • Replacement

  • Refund

  • Store/service credit

  • Other suitable resolution

The final resolution will depend on the nature of the issue and applicable law.

6. Delivery Issues

FitYouu is not responsible for delivery delays caused by:

  • Incorrect or incomplete delivery information provided by the customer.

  • Customer unavailability.

  • Refusal to accept the delivery.

  • Courier or logistics issues beyond our reasonable control.

  • Natural disasters or other unforeseen circumstances.

  • Regulatory or legal requirements.

If an order is returned because incorrect information was provided by the customer or the customer was unavailable to receive the order, additional delivery charges may apply where permitted.

7. Cancellation Before Dispatch

If you wish to cancel an order, you should contact us as soon as possible.

An order may be eligible for cancellation if the cancellation request is received before the order has been processed, dispensed, packed, or shipped.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

For prescription medicines and healthcare products, cancellation eligibility may also depend on applicable legal and regulatory requirements.

8. Refund Processing

Where a refund is approved, it will generally be processed using the original payment method, where technically possible.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.

FitYouu is not responsible for delays caused by third-party payment providers or banks after the refund has been initiated.

9. Non-Refundable Services

Unless otherwise required by applicable law, the following may generally be non-refundable:

  • Completed doctor consultations.

  • Missed consultations.

  • Services that have already been provided.

  • Prescription medicines after dispensing or shipment.

  • Products that cannot legally or safely be returned.

  • Orders cancelled after dispatch.

  • Services or products specifically identified as non-refundable at the time of purchase.

10. Promotional Offers

Discounts, promotional offers, coupons, and special pricing may have additional terms.

Unless expressly stated otherwise, promotional purchases may be subject to the same cancellation and refund restrictions applicable to the underlying service or product.

Promotional discounts may not be refundable as cash or transferable to another person.

11. Subscription or Program Cancellation

If FitYouu offers recurring memberships, treatment programs, or subscription-based services, customers may request cancellation according to the terms displayed at the time of subscription.

Cancellation of a recurring service will generally prevent future charges but may not automatically result in a refund for a period or service that has already started or been delivered.

Any unused portion will be handled according to the specific subscription terms and applicable law.

12. Refund Eligibility

A refund request does not automatically guarantee a refund.

Each request may be reviewed based on:

  • The nature of the service or product.

  • Whether the service has already been provided.

  • Whether the product has been dispensed or shipped.

  • The reason for cancellation.

  • The condition of the product.

  • Applicable legal and regulatory requirements.

  • The specific terms applicable to the purchase.

13. How to Request a Refund

To request a refund, cancellation, replacement, or resolution, please contact FitYouu with:

  • Full name

  • Registered phone number

  • Email address

  • Order or booking reference, if applicable

  • Date of purchase or consultation

  • Reason for the request

  • Relevant supporting information, if required

Email: info@fityouu.com
Sales Email: sales@fityouu.com
Phone: +91-9213653402

14. Review of Refund Requests

FitYouu will review refund requests within a reasonable period after receiving the necessary information.

Additional information may be requested where required to verify the order, consultation, delivery, or issue.

If a refund is approved, we will communicate the applicable refund amount and processing method.

15. Exceptional Circumstances

FitYouu may consider refund or rescheduling requests in exceptional circumstances, including certain technical problems, service failures, fulfillment errors, or other circumstances beyond the customer’s reasonable control.

Any such decision will be made on a case-by-case basis and does not create an obligation to provide refunds in other situations.

16. Changes to This Policy

FitYouu may update this Refund & Cancellation Policy from time to time to reflect changes in our services, products, business practices, or applicable laws.

The updated policy will be published on this page with a revised Last Updated date.

17. Contact Us

For any questions regarding cancellations, refunds, orders, consultations, or this policy, please contact us:

FitYouu / Lyotex Biopharma

Email: info@fityouu.com
Sales Email: sales@fityouu.com
Phone: +91-9213653402

Address:
SHOP NO. 21, BHOOMI RAJ WOODS,
SECTOR 20, KHARGHAR,
NAVI MUMBAI, INDIA.

Important Notice

Due to the medical and prescription nature of certain FitYouu services and products, refunds and cancellations may be subject to additional restrictions. Prescription medicines and healthcare products may not be eligible for return or refund after dispensing or shipment, except where required by applicable law.

Customers are encouraged to carefully review the applicable service, product, and payment terms before completing a purchase or booking a consultation.

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